Electronic Referrals

Sending outpatient referrals electronically

Save time and cut consumable costs by sending your outpatient referrals electronically for free using either Best Practice, Medical Director or Genie. 

An e-referral is an electronic document that can be sent electronically from one healthcare service to another, opposed to the current process of faxing or posting the referral.

The focus of this program is to implement a solution that enables the exchange of electronic referrals between different healthcare providers, regardless of the primary clinical information system currently in use and help to streamline your referral processes.

At no cost to the general practitioners or general practices, the two solutions being used are BPAC SeNT and Healthlink SmartForms, both of which can be used from Medical Director 3.17.1 and above, Best Practice Premier (LAVA) and above and Genie 8.8 and above. 

A list of Oupatient Clinics and Community Health Services accepting electronic referrals can be downloaded here.

e-Referral Solutions

Healthlink Smartforms:
Healthlink Smartforms e-referral solution is integrated within Medical Director, Best Practice and Genie and will streamline the completion and submission of electronic referrals. From your software programs, GPs will be able to select a form, have it pre-populated automatically with data from the electronic patient record, have it validated and sent securely to the intended recipient, and receive an aknowledgement of receipt without the need to print and fax. A copy of the form will automatically be stored securely in the patient’s record.

BPAC Sent e-Referral Module (Eastern, Austin, Carrington and Banyule Community Health only):

The SeNT eReferral Module can be activated via your clinical software. The eReferral module will extract data from the patient’s electronic medical into the eReferral template which can then be sent electronically directly to the receiving health service without the need to print and fax. A copy of the form will automatically be stored securely in the patient’s record. On this page you will find a demonstration of the SeNT eReferral.

Technical Criteria

Use of the following internet browsers: Internet Explorer 9, 10 or 11; Chrome or Edge. This project doesn’t support Firefox or Safari browsers.

To ensure that you and your General Practice are part of this important and innovative opportunity, please contact the Digital Health Team who can provide advice, training and support – digitalhealth@emphn.org.au