After Hours Primary Health Care

Promoting smarter health care choices outside business hours

In addition to working with GPs and other health care providers to improve the care people receive, we also carry out social marketing and health promotion work aimed at informing and supporting individual community members to make better choices about their care.

This includes promoting the existence and appropriate use of after hours health services. We use a variety of methods to achieve this, including news stories, paid advertising, social media, events and the dissemination of information and resources.

The core objective of our After Hours Primary Health Care program is to increase the efficiency and effectiveness of After Hours Primary Health Care for patients, particularly those with limited access to health services; and improving access to After Hours Primary Health Care through effective planning, coordination and support for population based After Hours Primary Health Care.

We also work to:

  • Develop innovative solutions to address service gaps and improve access to After Hours Primary Health Care, ensuring ongoing consideration for vulnerable populations and those populations who have not been well served by previous After Hours arrangements such as rural and remote populations
  • Address the lack of, or inequity of access to, After Hours Primary Health Care through targeted (and collaborative) programmes
  • Improve patient outcomes through working collaboratively with health professionals and services to integrate and facilitate a seamless patient experience
  • Address fragmentation, increase efficiency and effectiveness and implement systems to support effective communication and continuity of care across After Hours service providers and a patient's regular GP
  • Work with key local After Hours stakeholders, including State and Territory governments, to plan, coordinate, and support population based After Hours Primary Health Care
  • Foster local level solutions and enable a greater focus of specific target groups, particularly where the Practice Incentive Programme (PIP) After Hours Incentive may not reach
  • Increase consumer awareness of After Hours Primary Health Care available in their community and improve patient health literacy on the appropriate Health Services to access in the after hours period
  • Provide funding to two after hours GP clinics, in Box Hill and Healesville