Connecting people with health care remotely

Telehealth is the delivery of healthcare virtually via a PC or mobile device. This allows patients to be seen by their healthcare practitioner in the comfort of their home and/or aged care facility leading to improved continuity of care between face-to-face consultations.

Telehealth overview for healthcare providers:

Australian Digital Health Agency. View the website here

Introducing video visits with your patient and using Telehealth:

Presented by Healthdirect and Dr Arthur Zulman (Macedon Medical Centre). View the webinar via YouTube here.

Telehealth – getting connected: Healthdirect resources and training

The Department of Health and Aged Care has extended the healthdirect Video Call COVID-19 GP Program to 31 December 2023, providing free access to healthdirect video call services. The healthdirect platform provides a secure video consulting platform which has been purpose built for primary care settings, in line with changes to the telehealth MBS items.

For GPs wanting to use the service, please register your practice for a ‘video call’ account via this webform.

Healthdirect resources for healthcare providers to support Introducing telehealth video visits.

  • Resource Centre: Healthdirect Video call resource centre, visit the website here.
  • Training: Video Call training - RACGP CPD accredited training for GPs available, view here.
  • Video: Introducing video call in your general practice, view here.
  • Bulk Billing Consent Application: HealthLink has released a new application in the Video Call service, enabling health service providers to obtain bulk billing consent from patients during a call. Click here to watch a short video and here for more information about configuring and using the Bulk Billing Consent app.

Heathdirect Support:

Phone: 1800 580 771 (Monday to Friday 8am – 6pm local time) Email:

Telehealth in Health Services

The below health services provide telehealth (video) access to specialist/outpatient clinics, with demonstrated benefits for coordination of care, and patient time and convenience. To find out how you can connect more of your patients via telehealth, click on each of the organisations below to access each health service’s telehealth webpage.