Care Finders Program

Care Finders Program

About the Aged Care Reform

In the last decade, multiple initiatives have been introduced with an aim to reduce the complexity and barriers to access of the aged care system.

The Royal Commission into Aged Care Quality and Safety was established to inquire into a range of issues across aged care services. It aimed to ensure the delivery of individualised services that allow people to exercise greater choice, control, and independence regarding their care.

The inquiry showed the Aged Care system is complicated for people to access and understand who are at-risk and require specialist and intensive servicesparticularly for certain groups, including Aboriginal and Torres Strait Islander peoples and people who do not speak English as a first language.

A more localised and face-to-face support system to help people navigate and access aged care may therefore help reduce the complexity and barriers to access.

Care Finders Program

Care Finders is an initiative of the Australian Government in response to the Royal Commission into Aged Care Quality and Safety. The program was announced in the 2021-22 Budget as part of the Connecting Senior Australians to Aged Care Services measure.

The Care Finders program aims to connect and engage older members of the community who have significant difficulty accessing aged care services and are at risk of “falling through the cracks.”

EMPHN has been tasked with commissioning broader Care Finder services based on our assessment of local need, according to the Care Finders Policy Guidance provided by the Australian Department of Health and Aged Care.

We will commission service providers to establish, deliver and maintain a network of Care Finders to help members of our community who would otherwise struggle to navigate the Aged Care system. Care Finders aims to assist older people:

  • understand, access aged care and connect with other relevant supports in their community
  • find specialist and intensive navigation support
  • improve their quality of life across their ageing journey and enable older people to remain in their preferred place
  • improve integration between the health, aged care, and other systems at the local level

Care finder services will complement, not duplicate, the My Aged Care channels that provide access support to people who are able to navigate the system for themselves. This will include at-risk older people who may or may not already be receiving aged care services, as well as potential carers or family members who need assistance on behalf of the person.