Our Commissioned Services

Updated May 2020

Eastern Melbourne Primary Health Network is primarily funded by the Australian government and commissions a range of health services to fill gaps and inequalities in our healthcare system for people in eastern and north-eastern Melbourne.

Below are some of the many services and initiatives, which EMPHN has commissioned, and are currently operational. This list has been compiled for health providers and consumers, and other referrers.


Aboriginal health

Service/ initiative Provider DescriptionLocationMore information


After hours primary care

Service/ initiativeProviderDescriptionLocationMore information
My Emergency Dr
My Emergency DrFree after hours telehealth consultations via smartphone app with a specialist emergency doctorCatchment wide (see supported postcodes)More information
After Hours Medical Neighbourhood
Nexus Primary Healthhealthcare/chronic disease Integrated Care Services for those in the community with chronic disease and vulnerable populations, particularly in the after hours
Wallan and Kinglake
More information




Aged care support



Chronic disease

Diabetes Diversion Partnership ProjectNexus Primary Health and partnersIdentify at-risk patients, provide coaching for patients and clinicians, and use Precedence’s cdmNet software platform to link and coordinate diabetes care. Patients can be referred to the service by their GP or Kilmore and Northern hospitals.Whittlesea, Mitchell and MurrindindiMore information T. 1300 77 33 52
Integrated Team Care (Aboriginal)Banyule Community Health, Carrington Health, EACH, Yarra Valley healthOutreach work for Aboriginal and Torres Strait Islander people.Banyule, Boroondara, Knox, ManninghamMore information
Integrated Diabetes Education and Assessment Services (IDEAS)Carrington HealthIntegrated Diabetes Education and Assessment (IDEAS) - IDEAS is a program provided in collaboration with Eastern Health Endocrinology Department which provides comprehensive medical and allied health consultations including risk assessment, for people with Type 2 Diabetes.Boroondara, Manningham, Monash, Whitehorse, LilydaleMore information


Commissioning



Digital health



General practice support



Mental health, AOD, and suicide prevention

After hours mental health nurse supportCarrington HealthSometimes stress, anxiety, depression or grief can be overwhelming. Carrington Health's After Hours Mental Health Nurse support service can provide a chance to meet with someone face to face, to get on top of things early. If you prefer to not meet face to face, you can freecall 1300 003 509 to talk with a nurse over the phone or we can arrange a telehealth video call session.Box HillMore information
Psychiatric Consultation and Advice Service (PCAS)The Melbourne ClinicThis service may be accessed by GPs in EMPHN catchment and EMPHN commissioned service providersCatchment wideMore information
headspaceMind Australia: Greensborough Access Health and Community: Hawthorn EACH: Knoxheadspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12- 25 year-olds.Greensborough Hawthorn Knox
Monash (coming soon)

Satellite sites in Yarra Ranges and Whittlesea (coming soon)
headspace Greensborough
P. 9433 7200 F. 435 8621
E.headspacegreensborough@ mindaustralia.org.au

headspace Hawthorn
P. 9006 6500 F. 9815 0818
E. enquiries@ headspacehawthorn.org.au

headspace Knox
P. 9801 6088 F. 8677 9081
E. info@headspaceknox. com.au
Mental Health Stepped CareInner east: Access Health and Community*

Outer east: Access Health and Community*

North East: Banyule Community Health*

*as part of a consortium
Mental Health Stepped Care is an evidence based, clinically-staged system of care that includes a range of mental health interventions, from the least to the most intensive.Catchment wideMore information
Older persons residential aged care facility mental health pilotOutcome HealthThis trial is designed to provide a clinical mental health residential in reach program for residents of RACFs in the Eastern PHN region.Partnering with a number of RACFs across the EMPHN catchmentMore information
Eastern PilotEastern HealthThe pilot program aims to support GPs and practice nurses to better identify mental health challenges in older people, and support them to manage the care of older persons with mental health difficulties in the community. The program aims to reduce preventable admissions to Eastern Health’s Peter James Centre (PJC) and enable timely and supported discharges back into the care of GPs following admissions.Mid to outer east band of EMPHN catchment: Manningham, Whitehorse, Maroondah, Knox, parts of Monash and parts of Yarra RangesMore information
Healthy Ageing Service ResponseEastern Health in partnership with St Vincent’s HospitalThe program involves a ‘whole of person’ approach, taking into consideration other support needs including alcohol and drug treatment, suicide prevention, psychosocial support, housing, and physical health.Inner eastMore information
Youth Severe Mental HealthNeami National, Eastern Health and Austin HealthEastern Health with Austin Health (YETTI - Youth Engagement Treatment Team Initiative) and Neami National (YFlex - Flexible Intensive Mental Health Support for Young People). Extra front-line staff to support more people aged 12-25 with, or at risk of, severe and enduring mental illnessEastern Banyule and NillumbikYflex P. 8691 5353 E. yflex@neaminational.org. au www.neaminational.org.au/ find- services/neami-yflex/ YETTI P. 1300 721 927 (option 2)
Aboriginal Mental Health Programs (Outer North)Bubup WilamAboriginal Mental Health Peer Led Recovery Programs North. Bubup Wilam to build its organisational capacity to expand services. The program provides health, cultural, social, emotional and psychological support services to Aboriginal children and adults with complex needs in the Whittlesea.Mitchell, Murrindindi, WhittleseaMore information
Aboriginal Mental Health Programs (Outer East)HICSAAboriginal Mental Health Peer Led Recovery Programs EastKnox, Maroondah, Yarra RangesMore information
Psychosocial SupportNEAMI NationalNot all people with psychosocial disability or severe mental illness will be eligible for NDIS support. The new Psychosocial Support Service will ensure that people continue to receive the support they need. These supports are flexible and based on an individual’s needs at any one time. They may include: Daily living support, housing, employment, education and managing moneyCatchment wideMore information
The Youth Health HubInspiro Community Health ServiceFor young people aged 12 to 25 in the Lilydale, Yarra Ranges and surrounding areas and provides mental health, life skills and support, general health and activities.Outer eastMore information
HeadtoHelp mental health hubsHawthorn: Access Health and Community lead agency in partnership with Carrington Health and Link Health and Community

West Heidelberg: Banyule Community Health lead agency in partnership with Health Ability and Nexus Primary Health

Yarra Junction: Access Health and Community lead agency in partnership with Inspiro, Oonah and Carrington Health
HeadtoHelp hubs provide clinical advice, referral and wraparound care for Victorians struggling to cope with the COVID-19 pandemicCatchment wideMore information
LifeConnect - Suicide prevention and support after suicideNEAMI NationalSupport is provided through two streams, support after suicide and suicide prevention.

1. Suicide Prevention looks at:
community activities that focus on wellbeing, resilience, skills development and help seeking, media communications to promote help seeking and reduce stigma related to mental health and suicide,
community capacity building and training,
development of processes with hospitals and other health services to help people get the support they need, and workforce training to skill a range of workers in identifying and managing suicide risk

2. Supports after suicide may include:
individual counselling, group therapy, community debriefing and support response after a suicide (e.g. workplaces, sporting clubs) and care coordination
Catchment wideMore information
Medication Support and Recovery ServiceConnect4HealthA specialist assessment and treatment service for people and families affected by pharmaceutical misuse or dependence delivered in primary health service settings. Delivered by Access Health and Community (lead agency) in partnership with Carrington Health, Link Health and Community, Inspiro, and healthAbility.Catchment wideMore information
North East Recovery Support Program (NERASP)Banyule Community HealthEight-week outpatient therapeutic group program that includes an assertive outreach component along with peer support, and involvement of families and carers. Delivered by Banyule Community Health at their West Heidelberg site.North eastMore information
Supporting Health Education, Recreation and Personal Autonomy of Young People (SHERPA)Youth Support and Advocacy Service (YSAS)The use of pro-social group-based activities to engage young people into the service which provides, screening, assessment, brief interventions, assertive outreach, and support for families and carers.Eastern metropolitan Melbourne regionMore information
Anglicare Victoria Co-Morbidity (a Dual Diagnosis program)Anglicare VictoriaEvidence based service delivery supporting clients with issues related to substance use and mental health; counselling and case management capacity.Eastern regionMore information
Family Alcohol and Drug Service (FADS)Anglicare VictoriaProvide a therapeutic treatment option for young people / families / parents who are engaged in drug use.Eastern regionMore information
AOD RELATE (formerly Substance Misuse Delivery Program)Banyule Community HealthDevelop and utilise relationships within the primary health care setting to identify people with complex AOD issues and channel them into existing treatment types or provide AOD treatment more flexibly as needed.North eastMore information
Family Focus ProjectEACH Social and Community Health and AccessReducing substance and harm associated with substance use for individuals and families and improve individual’s health, wellbeing and social connectednessMaroondah, Monash and BoroondaraMore information
Yarra Ranges Youth ProjectEACH Social and Community HealthProvides outreach drug and alcohol counselling to young people and their families who live in isolated and under services communities in the Shire of Yarra Ranges.Outer eastMore information
HOPE drug and alcohol program and THRIVE drug and alcohol program (Two projects combined)EACH Social and Community HealthProject HOPE provides integrated AOD and co-occurring care utilising a peer led recovery and person centred design approach. Project THRIVE provides an effective clinical intervention for individuals with co- occurring substance use and mental health concerns and their significant others through specialised therapeutic counselling.Outer eastMore information
Alcohol and Other Drugs and Mental Health capacity building at Link Health and CommunityLink Health and CommunityCounselling services will provide a range of therapeutic services including but not limited to dual diagnosis, recovery and individual and family counselling inclusive services to support CALD backgrounds in a culturally sensitive manner.Eastern regionMore information
Youth Home-based Withdrawal Primary Health ServiceYSASAssist highly vulnerable young people aged 12-21 years in the management and treatment of problematic substance use through the provision of high quality, tailored and timely community based psychosocial support as well as safe and supervised home based Alcohol and Other Drug (AOD) withdrawal where deemed clinically appropriate.Eastern regionMore information


Quality use of medicines