Eastern Melbourne Primary Health Network is primarily funded by the Australian government and commissions a range of health services to fill gaps and inequalities in our healthcare system for people in eastern and north-eastern Melbourne.
Below are some of the many services and initiatives, which EMPHN has commissioned, and are currently operational. This list has been compiled for health providers and consumers, and other referrers.
Aboriginal health
| Service/ initiative | Provider | Description | Location | More information |
After hours primary care
| Service/ initiative | Provider | Description | Location | More information |
| My Emergency Doctor | My Emergency Doctor | Free after hours telehealth consultations via smartphone app with a specialist emergency doctor | Catchment wide (see supported postcodes) | More information |
| After Hours Medical Neighbourhood | Nexus Primary Health | healthcare/chronic disease Integrated Care Services for those in the community with chronic disease and vulnerable populations, particularly in the after hours | Wallan and Kinglake | More information |
Chronic disease
| Diabetes Diversion Partnership Project | Nexus Primary Health and partners | Identify at-risk patients, provide coaching for patients and clinicians, and use Precedence’s cdmNet software platform to link and coordinate diabetes care. Patients can be referred to the service by their GP or Kilmore and Northern hospitals. | Whittlesea, Mitchell and Murrindindi | More information T. 1300 77 33 52 |
| Integrated Team Care (Aboriginal) | Banyule Community Health, healthAbility, EACH, Yarra Valley health | Outreach work for Aboriginal and Torres Strait Islander people. | Banyule, Boroondara, Knox, Manningham | More information |
| Integrated Diabetes Education and Assessment Services (IDEAS) | healthAbility | Integrated Diabetes Education and Assessment (IDEAS) - IDEAS is a program provided in collaboration with Eastern Health Endocrinology Department which provides comprehensive medical and allied health consultations including risk assessment, for people with Type 2 Diabetes. | Boroondara, Manningham, Monash, Whitehorse, Lilydale | More information |
General practice support
Mental health, AOD, and suicide prevention
| After hours mental health nurse support | healthAbility | Sometimes stress, anxiety, depression or grief can be overwhelming. healthAbility's After Hours Mental Health Nurse support service can provide a chance to meet with someone face to face, to get on top of things early. If you prefer to not meet face to face, you can freecall 1300 003 509 to talk with a nurse over the phone or we can arrange a telehealth video call session. | Box Hill | More information |
| Psychiatric Advice & Consultation Service (PACS) | The Melbourne Clinic | This service may be accessed by GPs in EMPHN catchment and EMPHN commissioned service providers | Catchment wide | More information |
| headspace | Mind Australia: Greensborough Access Health and Community: Hawthorn EACH: Knox Alfred Health: Syndal | headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12- 25 year-olds. | Greensborough Hawthorn Knox Syndal Satellite sites in Yarra Ranges (Lilydale) and Whittlesea (Plenty Valley) | headspace Greensborough P. 9433 7200 F. 9435 8621 E.headspacegreensborough@ mindaustralia.org.au headspace Hawthorn P. 9006 6500 F. 9815 0818 E. enquiries@ headspacehawthorn.org.au headspace Knox P. 9801 6088 F. 8677 9081 E. info@headspaceknox. com.au Headspace Syndal P: (03) 8552 0800 F: 8552 0840 E: headspacesyndal@alfred.org.au |
| Mental Health Stepped Care | Inner east: Access Health and Community* Outer east: Access Health and Community* North East: Banyule Community Health* *as part of a consortium | Mental Health Stepped Care is an evidence based, clinically-staged system of care that includes a range of mental health interventions, from the least to the most intensive. | Catchment wide | More information |
| Healthy Ageing Service Response | Eastern Health in partnership with St Vincent’s Hospital | The program involves a ‘whole of person’ approach, taking into consideration other support needs including alcohol and drug treatment, suicide prevention, psychosocial support, housing, and physical health. | Inner east | More information |
| Youth Enhanced Mental Health Service | Neami National, Eastern Health and Austin Health | Eastern Health with Austin Health (YETTI - Youth Engagement & Treatment Team Initiative) and Neami National (YFlex - Flexible Intensive Mental Health Support for Young People). Extra front-line staff to support more people aged 12-25 with, or at risk of, severe and enduring mental illness | Eastern region, plus Banyule and Nillumbik | Yflex P. 8691 5353 E. yflex@neaminational.org. au www.neaminational.org.au/ find- services/neami-yflex/ YETTI P. 1300 721 927 (option 2) |
| Aboriginal Mental Health Programs (Outer North) | Bubup Wilam | Aboriginal Mental Health Peer Led Recovery Programs North. Bubup Wilam to build its organisational capacity to expand services. The program provides health, cultural, social, emotional and psychological support services to Aboriginal children and adults with complex needs in the Whittlesea. | Mitchell, Murrindindi, Whittlesea | More information |
| Aboriginal Mental Health Programs (Outer East) | Oonah | Aboriginal Mental Health Peer Led Recovery Programs East | Knox, Maroondah, Yarra Ranges | More information |
| Psychosocial Support | NEAMI National, Wellways | Not all people with psychosocial disability or severe mental illness will be eligible for NDIS support. The Psychosocial Support Service ensures that people continue to receive the support they need. These supports are flexible and based on an individual’s needs at any one time. Support may include: daily living support, housing, employment, education and managing money. | Catchment wide | More information |
| The Youth Health Hub | Inspiro Community Health Service | For young people aged 12 to 25 in the Lilydale, Yarra Ranges and surrounding areas and provides mental health, life skills and support, general health and activities. | Outer east | More information |
| Head to Health mental health hubs | Hawthorn, Box Hill and Boronia: Access Health and Community lead agency in partnership with healthAbility West Heidelberg: Banyule Community Health lead agency in partnership with healthAbility and Nexus Primary Health Yarra Junction and Begrave: Access Health and Community lead agency in partnership with Inspiro, Oonah and healthAbility Wallan: Nexus Primary Health | Head to Health hubs provide clinical advice, referral and wraparound care for Victorians struggling to cope with the COVID-19 pandemic | Catchment wide | More information T 1800 595 212 |
| LifeConnect - Suicide prevention and support after suicide | NEAMI National | Support is provided through suicide prevention. Suicide Prevention looks at: community activities that focus on wellbeing, resilience, skills development and help seeking, media communications to promote help seeking and reduce stigma related to mental health and suicide, community capacity building and training, development of processes with hospitals and other health services to help people get the support they need, and workforce training to skill a range of workers in identifying and managing suicide risk | Catchment wide | More information |
| Medication Support and Recovery Service | Connect4Health | A specialist assessment and treatment service for people and families affected by pharmaceutical misuse or dependence delivered in primary health service settings. Delivered by Access Health and Community (lead agency) in partnership with Link Health and Community, Inspiro, and healthAbility. | Catchment wide | More information |
| North East Recovery Support Program (NERASP) | Banyule Community Health | Eight-week outpatient therapeutic group program that includes an assertive outreach component along with peer support, and involvement of families and carers. Delivered by Banyule Community Health at their West Heidelberg site. | North east | More information |
| Supporting Health Education, Recreation and Personal Autonomy of Young People (SHERPA) | Youth Support and Advocacy Service (YSAS) | The use of pro-social group-based activities to engage young people into the service which provides, screening, assessment, brief interventions, assertive outreach, and support for families and carers. | Eastern metropolitan Melbourne region | More information |
| Anglicare Victoria Co-Morbidity (a Dual Diagnosis program) | Anglicare Victoria | Evidence based service delivery supporting clients with issues related to substance use and mental health; counselling and case management capacity. | Eastern region | More information |
| Family Alcohol and Drug Service (FADS) | Anglicare Victoria | Provide a therapeutic treatment option for young people / families / parents who are engaged in drug use. | Eastern region | More information |
| AOD RELATE (formerly Substance Misuse Delivery Program) | Banyule Community Health | Develop and utilise relationships within the primary health care setting to identify people with complex AOD issues and channel them into existing treatment types or provide AOD treatment more flexibly as needed. | North east | More information |
| Family Focus Project | EACH Social and Community Health and Access | Reducing substance and harm associated with substance use for individuals and families and improve individual’s health, wellbeing and social connectedness | Maroondah, Monash and Boroondara | More information |
| Yarra Ranges Youth Project | EACH Social and Community Health | Provides outreach drug and alcohol counselling to young people and their families who live in isolated and under serviced communities in the Shire of Yarra Ranges. | Outer east | More information |
| HOPE drug and alcohol program and THRIVE drug and alcohol program (Two projects combined) | EACH Social and Community Health | Project HOPE provides integrated AOD and co-occurring care utilising a peer led recovery and person centred design approach. Project THRIVE provides an effective clinical intervention for individuals with co- occurring substance use and mental health concerns and their significant others through specialised therapeutic counselling. | Outer east | More information |
| Alcohol and Other Drugs and Mental Health capacity building at Link Health and Community | Link Health and Community | Counselling services will provide a range of therapeutic services including but not limited to dual diagnosis, recovery and individual and family counselling inclusive services to support CALD backgrounds in a culturally sensitive manner. | Eastern region | More information |
| Youth Home-based Withdrawal Primary Health Service | YSAS | Assist highly vulnerable young people aged 12-21 years in the management and treatment of problematic substance use through the provision of high quality, tailored and timely community based psychosocial support as well as safe and supervised home based Alcohol and Other Drug (AOD) withdrawal where deemed clinically appropriate. | Eastern region | More information |