Our Commissioned Services

Updated May 2020

Eastern Melbourne Primary Health Network is primarily funded by the Australian government and commissions a range of health services to fill gaps and inequalities in our healthcare system for people in eastern and north-eastern Melbourne.

Below are some of the many services and initiatives, which EMPHN has commissioned, and are currently operational. This list has been compiled for health providers and consumers, and other referrers.

Aboriginal health

Service/ initiative Provider DescriptionLocationMore information

After hours primary care

Service/ initiativeProviderDescriptionLocationMore information

Chronic disease

Diabetes Diversion Partnership ProjectNexus Primary Health and partnersIdentify at-risk patients, provide coaching for patients and clinicians, and use Precedence’s cdmNet software platform to link and coordinate diabetes care. Patients can be referred to the service by their GP or Kilmore and Northern hospitals.Whittlesea, Mitchell and MurrindindiMore information T. 1300 77 33 52
Integrated Team Care (Aboriginal)Banyule Community Health, healthAbility, EACH, Yarra Valley healthOutreach work for Aboriginal and Torres Strait Islander people.Banyule, Boroondara, Knox, ManninghamMore information
Integrated Diabetes Education and Assessment Services (IDEAS)healthAbilityIntegrated Diabetes Education and Assessment (IDEAS) - IDEAS is a program provided in collaboration with Eastern Health Endocrinology Department which provides comprehensive medical and allied health consultations including risk assessment, for people with Type 2 Diabetes.Boroondara, Manningham, Monash, Whitehorse, LilydaleMore information

General practice support

Mental health, AOD, and suicide prevention

After hours mental health nurse supporthealthAbilitySometimes stress, anxiety, depression or grief can be overwhelming. healthAbility's After Hours Mental Health Nurse support service can provide a chance to meet with someone face to face, to get on top of things early. If you prefer to not meet face to face, you can freecall 1300 003 509 to talk with a nurse over the phone or we can arrange a telehealth video call session.Box HillMore information
headspaceMind Australia: Greensborough Access Health and Community: Hawthorn EACH: Knox
Alfred Health: Syndal
headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12- 25 year-olds.Greensborough Hawthorn

Satellite sites in Yarra Ranges (Lilydale) and Whittlesea (Plenty Valley)
headspace Greensborough
P. 9433 7200 F. 9435 8621
E.headspacegreensborough@ mindaustralia.org.au

headspace Hawthorn
P. 9006 6500 F. 9815 0818
E. enquiries@ headspacehawthorn.org.au

headspace Knox
P. 9801 6088 F. 8677 9081
E. info@headspaceknox. com.au

Headspace Syndal P: (03) 8552 0800 F: 8552 0840 E: headspacesyndal@alfred.org.au
Mental Health Stepped CareInner east: Access Health and Community*

Outer east: Access Health and Community*

North East: Banyule Community Health*

*as part of a consortium
Mental Health Stepped Care is an evidence based, clinically-staged system of care that includes a range of mental health interventions, from the least to the most intensive.Catchment wideMore information

Healthy Ageing Service St Vincent’s HospitalThe program involves a ‘whole of person’ approach, taking into consideration other support needs including alcohol and drug treatment, suicide prevention, psychosocial support, housing, and physical health.North eastMore information
(Youth Enhanced Mental Health Service)
EACHA program to support more people aged 12-25 with, or at risk of, severe and enduring mental illnessEastern region, plus Banyule and NillumbikMore information
Aboriginal Mental Health Programs (Outer North)Bubup WilamAboriginal Mental Health Peer Led Recovery Programs North. Bubup Wilam to build its organisational capacity to expand services. The program provides health, cultural, social, emotional and psychological support services to Aboriginal children and adults with complex needs in the Whittlesea.Mitchell, Murrindindi, WhittleseaMore information
Aboriginal Mental Health Programs (Outer East)OonahAboriginal Mental Health Peer Led Recovery Programs EastKnox, Maroondah, Yarra RangesMore information
Psychosocial SupportNEAMI National, Wellways Not all people with psychosocial disability or severe mental illness will be eligible for NDIS support. The Psychosocial Support Service ensures that people continue to receive the support they need. These supports are flexible and based on an individual’s needs at any one time. Support may include: daily living support, housing, employment, education and managing money.Catchment wideMore information
Head to Health mental health hubsHawthorn, Box Hill and Boronia: Access Health and Community lead agency in partnership with healthAbility

West Heidelberg: Banyule Community Health lead agency in partnership with healthAbility and Nexus Primary Health

Yarra Junction and Begrave: Access Health and Community lead agency in partnership with Inspiro, Oonah and healthAbility

Wallan: Nexus Primary Health
Head to Health hubs provide clinical advice, referral and wraparound care for Victorians struggling to cope with the COVID-19 pandemicCatchment wideMore information
T 1800 595 212
LifeConnect - Suicide prevention NEAMI NationalSupport is provided through suicide prevention.

Suicide Prevention looks at:
community activities that focus on wellbeing, resilience, skills development and help seeking, media communications to promote help seeking and reduce stigma related to mental health and suicide,
community capacity building and training,
development of processes with hospitals and other health services to help people get the support they need, and workforce training to skill a range of workers in identifying and managing suicide risk
Catchment wideMore information
Medication Support and Recovery ServiceConnect4HealthA specialist assessment and treatment service for people and families affected by pharmaceutical misuse or dependence delivered in primary health service settings. Delivered by Access Health and Community (lead agency) in partnership with Link Health and Community, Inspiro, and healthAbility.Catchment wideMore information
North East Recovery Support Program (NERASP)Banyule Community HealthEight-week outpatient therapeutic group program that includes an assertive outreach component along with peer support, and involvement of families and carers. Delivered by Banyule Community Health at their West Heidelberg site.North eastMore information
Supporting Health Education, Recreation and Personal Autonomy of Young People (SHERPA)Youth Support and Advocacy Service (YSAS)The use of pro-social group-based activities to engage young people into the service which provides, screening, assessment, brief interventions, assertive outreach, and support for families and carers.Eastern metropolitan Melbourne regionMore information
Anglicare Victoria Co-Morbidity (a Dual Diagnosis program)Anglicare VictoriaEvidence based service delivery supporting clients with issues related to substance use and mental health; counselling and case management capacity.Eastern regionMore information
Family Alcohol and Drug Service (FADS)Anglicare VictoriaProvide a therapeutic treatment option for young people / families / parents who are engaged in drug use.Eastern regionMore information
AOD RELATE (formerly Substance Misuse Delivery Program)Banyule Community HealthDevelop and utilise relationships within the primary health care setting to identify people with complex AOD issues and channel them into existing treatment types or provide AOD treatment more flexibly as needed.North eastMore information
Family Focus ProjectEACH Social and Community Health and AccessReducing substance and harm associated with substance use for individuals and families and improve individual’s health, wellbeing and social connectednessMaroondah, Monash and BoroondaraMore information
Yarra Ranges Youth ProjectEACH Social and Community HealthProvides outreach drug and alcohol counselling to young people and their families who live in isolated and under serviced communities in the Shire of Yarra Ranges.Outer eastMore information
HOPE drug and alcohol program and THRIVE drug and alcohol program (Two projects combined)EACH Social and Community HealthProject HOPE provides integrated AOD and co-occurring care utilising a peer led recovery and person centred design approach. Project THRIVE provides an effective clinical intervention for individuals with co- occurring substance use and mental health concerns and their significant others through specialised therapeutic counselling.Outer eastMore information
Alcohol and Other Drugs and Mental Health capacity building at Link Health and CommunityLink Health and CommunityCounselling services will provide a range of therapeutic services including but not limited to dual diagnosis, recovery and individual and family counselling inclusive services to support CALD backgrounds in a culturally sensitive manner.Eastern regionMore information
Youth Home-based Withdrawal Primary Health ServiceYSASAssist highly vulnerable young people aged 12-21 years in the management and treatment of problematic substance use through the provision of high quality, tailored and timely community based psychosocial support as well as safe and supervised home based Alcohol and Other Drug (AOD) withdrawal where deemed clinically appropriate.Eastern regionMore information