Youth mental health services

We commission a range of mental health and AOD services for young people in our community, taking both a stepped care and whole-of-person approach.

Young people who are at risk, disadvantaged, and with complex needs are a priority for the service. Where appropriate, family members and carers will also be involved in the support provided to a young person.


headspace centres in Knox, Hawthorn, Greensborough, and Monash (coming soon), and headspace satellites in Lilydale and Whittlesea:

The centres/satellites offer support services for young people (12 to 25 years) across mental health, physical health, work and study, and alcohol and drug issues. Support may be from a GP, psychologist, social worker, alcohol and drug worker, counsellor, vocational worker or youth worker. The headspace centres also provide mental health services to young people in Victorian government secondary schools.


Youth outpost:

EMPHN is supporting additional ’youth outpost services’ in Wallan to address a range of mental health needs for young people.


Lilydale Integrated Youth Health Hub:

A single entry point for young people (12 to 25 years), living in the Shire of Yarra Ranges, to access health care and community services, including:

  • mental health, physical health (primary health/allied health/group fitness activities), sexual health, and alcohol and other drug services
  • life skills development, vocational support, recreational activities, and health and wellbeing promotion activities
  • community and social services, e.g. legal assistance, family violence, employment, housing, education, disability, and Centrelink.

Young people who are at risk, disadvantaged, and with complex needs are a priority for the service. Where appropriate, family members and carers will also be involved in the support provided to a young person.


Youth Enhanced Services:

These services support young people (12 to 25 years) who have complex needs and/or emerging mental health issues, focusing on those at risk of severe mental illness. Support is also provided to families/carers. Services include:

  • Youth Engagement and Treatment Team Initiative (YETTI), delivered by Eastern Health and Austin Health (in the east and north east of the region respectively)
  • YFlex, delivered by Neami National across the north in the City of Whittlesea and the southern parts of the Shires of Mitchell and Murrindindi. See resource here

In July 2018 EMPHN commissioned external consultants URBIS to conduct an evaluation of its existing Youth Enhanced Services. These services are provided via the YETTI program (delivered by Eastern Health and Austin Health), and the Y-FLEX program (delivered by Neami National).

Between March and November 2019 URBIS conducted a quantitative and qualitative evaluation process involving young people, parents / carers, partner agencies associated with the YETTI and Y-FLEX programs, and staff and management from both of these programs.

This evaluation has resulted in a final report that outlines the evaluation process, a summary of the existing service models and service data relating to these programs, and a number of key findings and recommendations.

EMPHN is pleased to be able to share this report and will be considering its findings and recommendations as part of the further development of its Youth Enhanced Service Model into the future.


EMPHN Mental Health Referral and Access team