Youth mental health services

We commission a range of mental health and AOD services for young people in our community, taking both a stepped care and whole-of-person approach.

Young people who are at risk, disadvantaged, and with complex needs are a priority for the service. Where appropriate, family members and carers will also be involved in the support provided to a young person.


Located in Knox, Hawthorn, Greensborough, and Syndal, and headspace satellites in Lilydale and Plenty Valley. All headspace centres are funded by the Australian Government Department of Health. The administration of funding is carried out locally by Primary Health Networks.

headspace provides early intervention mental health services for 12-25-year-olds along with promoting young people's wellbeing. headspace centres act as a one-stop-shop to meet the unique needs of young people and those who support them. The four core streams – mental health, physical (including sexual) health, alcohol and other drug services, and work and study support, offer young people ‘wrap-around’ services at no or low-cost fee.

At a headspace centre, young people may access support from a GP, psychologist, social worker, alcohol and drug worker, counsellor, vocational worker or youth worker or Aboriginal health worker. The centres also provide mental health services to young people in Victorian government secondary schools.

Centres are designed not just for young people, but with them, to ensure they are relevant, accessible and meet the needs of young people and their families locally. As a result, no two headspace centres are the same, with each centre offering unique services that reflect the needs and services of its local community.

EMPHN commissions these providers to operate six headspace centres across the region:

Youth outpost:

EMPHN is supporting additional ’youth outpost services’ in Wallan to address a range of mental health needs for young people.

BounceBack (Youth Enhanced Service):

This service supports young people (12 to 25 years) who have complex needs and/or emerging mental health issues, focusing on those at risk of severe mental illness. BounceBack supports young people aged 12 – 25 years old who:

  • Live, study or work in the Eastern Melbourne Primary Health Network catchment
  • Are experiencing severe and complex mental health issues, but do not meet the criteria for tertiary mental health services.
  • Are not able to afford or access another similar services.

BounceBack staff will work collaboratively with young people, and their family and carers, to understand their support needs, develop an individual care plan and provide treatment and referrals.

BounceBack is located at the Epping Community Services Hub, 713 High Street Epping, and EACH Office on Capital City Boulevard Knox (next to the Westfield). View the flyer for more information.

EMPHN Mental Health SupportConnect team