EMHSCA has developed a range of guides to support collaborative work across the region. A number of these guides were coproduced by and co-designed with Lived Experience advisors. A guide to Co-location has been developed to support service integration.
Complex Needs Persona Suite
A number of ‘personas’ are available to enable cross sector work and training without the privacy concerns of case based discussions. Please use these resources freely and simply acknowledge EMHSCA as the source.
Click to view the resources:
Mental Health Access and Pathways Project
The Mental Health Access and Pathways project employed Human Centred Design (HCD) methodologies – in particular the development of client personas and client journey mapping – to better define and understand the experience of clients accessing, entering and using the mental health system in the Inner and Outer Eastern Melbourne areas.
Click to view the Mental Access and Pathways Project