EMHSCA reports are provided annually to the Alliance members. Additionally, bi-monthly briefings are provided to the EMHSCA Steering group members. Reports are also provided for specific EMHSCA activities, such as the annual Shared Care Audit, events, and the Partnership survey.
Mental Health Access and Pathways Project
The Mental Health Access and Pathways project employed Human Centred Design (HCD) methodologies – in particular the development of client personas and client journey mapping – to better define and understand the experience of clients accessing, entering and using the mental health system in the Inner and Outer Eastern Melbourne areas.
The report contains a series of journey maps which represent the journey for each of the four client personas developed for the purposes of this project. These maps include a summary of key findings and moments that matter for each client.
The report includes a set of recommendations that aim to provide organisations with some guidance as to how to strengthen the elements of trust, choice and control and communication, including a checklist for providers.
The report is now available to download via the Outer East Primary Care Partnership website.
A guide to using the report is also available on the website.