New HeadtoHelp mental health hub in West Heidelberg

New HeadtoHelp mental health hub in West Heidelberg

15 December, 2020

People in West Heidelberg and surrounds have access to a new mental health service through a HeadtoHelp hub in West Heidelberg, one of more than 15 HeadtoHelp hubs throughout Victoria.

HeadtoHelp supports Victorians of all ages to find the mental health and wellbeing support that’s best for them.

A person can call HeadtoHelp on 1800 595 212 to speak to a trained mental health professional who will provide advice and if they need it, connect them to the best service for them.

This could include existing mental health services or support at a HeadtoHelp hub. HeadtoHelp is available to anyone in the community, including those without a mental health treatment plan or referral from their GP.

Anyone concerned about their mental health can call HeadtoHelp on 1800 595 212 (Mon-Fri, 8.30am-5pm).

The HeadtoHelp West Heidelberg service is provided by Banyule Community Health and is located at Banyule Community Health, 21 Alamein Road, West Heidelberg.

The hubs are COVID safe, so before visiting call first to talk to a hub team member. HeadtoHelp is not a crisis service. For urgent support, contact LifeLine 13 11 14.

HeadtoHelp is a collaborative initiative of Victoria’s Primary Health Networks and funded by the Australian Government.


EMPHN Chief Executive Officer, Janine Wilson, said the HeadtoHelp hubs provide clinical advice, referral and wraparound care for people struggling to cope with the pandemic.

“The service is needs-based and recovery-focused, supporting people in mental health distress by providing access to multidisciplinary teams of mental health workers, including psychologists, mental health nurses, social workers, care navigators, and alcohol and drug workers.

“The hubs will also connect to other services, including intensive mental health care or social supports, to ensure people get the help they need, when they need it,” she said.

Banyule Community Health Chief Executive Officer, Mick Geary, said the HeadtoHelp hub in West Heidelberg offers services via face-to-face and telehealth.

“The HeadtoHelp hub will provide a full suite of local mental health services to support our community as we recover from this unforeseen crisis.

“Early intervention is key to mental health recovery and I encourage people to get helper sooner rather than later when issues can be compounded,” she said.