New HeadtoHelp mental health hub in Box Hill

New HeadtoHelp mental health hub in Box Hill

09 December, 2020

People in Box Hill and surrounds have access to a new mental health service through a HeadtoHelp hub in Box Hill, one of more than 15 HeadtoHelp hubs throughout Victoria.

HeadtoHelp supports Victorians of all ages to find the mental health and wellbeing support that’s best for them.

A person can call HeadtoHelp on 1800 595 212 to speak to a trained mental health professional who will provide advice and if they need it, connect them to the best service for them.

This could include existing mental health services or support at a HeadtoHelp hub.

HeadtoHelp is available to anyone in the community, including those without a mental health treatment plan or referral from their GP.

Anyone concerned about their mental health can call HeadtoHelp on 1800 595 212 (Mon-Fri, 8.30am-5pm).

The HeadtoHelp Box Hill service is provided by Carrington Health and is located at Carrington Health, 43 Carrington Rd, Box Hill. The hubs are COVID safe, so before visiting call first to talk to a hub team member.

HeadtoHelp is not a crisis service. For urgent support, contact LifeLine 13 11 14.

HeadtoHelp is a collaborative initiative of Victoria’s Primary Health Networks and funded by the Australian Government.


Federal Member for Chisholm, Gladys Liu MP, welcomed the HeadtoHelp hub in Box Hill.

“The Morrison Government recognises the toll of COVID-19 on mental health in Victorians. Addressing this in our pandemic response, we have allocated $31.9 million of funding to improve access to mental health services in Victoria.

“HeadtoHelp enables people to get in contact with an experienced mental health professional who will listen and work with them to find the best ways to get the help they need. Now they will be able to access this help through the Box Hill HeadtoHelp hub,” she said.

EMPHN Chief Executive Officer, Janine Wilson, said the HeadtoHelp hubs provide clinical advice, referral and wraparound care for people struggling to cope with the pandemic.

“The service is needs-based and recovery-focused, supporting people in mental health distress by providing access to multidisciplinary teams of mental health workers, including psychologists, mental health nurses, social workers, care navigators, and alcohol and drug workers.

“The hubs will also connect to other services, including intensive mental health care or social supports, to ensure people get the help they need, when they need it,” she said.

Carrington Health Chief Executive Officer Ronda Jacobs, said the HeadtoHelp hub in Box Hill offers services via face-to-face and telehealth.

“The HeadtoHelp hub will provide a full suite of local mental health services to support our community as we recover from this unforeseen crisis.

“Early intervention is key to mental health recovery and I encourage people to get helper sooner rather than later when issues can be compounded,” she said.