Partners in Recovery (PIR)

Partners in Recovery provides service coordination support for people with severe mental health issues.

Partners in Recovery (PIR) is a national mental health initiative which focuses on supporting people to find the health and community services they need to improve their options for recovery. Eastern Melbourne PHN commissions and funds this service through a range of community mental health support services. A full list is included below.

PIR Support Facilitators work with individuals to build stronger personal and professional support networks as part of their recovery journey. This can include family and friends, GPs and health services, and other support services that a person is already connected to or wants to connect to. It is a strengths-based model that looks at each person's individual needs and how to meet them. 

PIR is in the process of being integrated into the NDIS. This will be occurring as each Local government area is transitioned into the NDIS. More information is available here

As each area is transitioned, the website will update the information. Currently PIR-Northern will be transitioning eligible consumers to the NDIS and then the participant may choose to continue with that service provider to provide Co-ordination of Support.

For those who are not eligible for NDIS or who choose not to enter the scheme PIR will continue to provide support.

Who is eligible for PIR support?

A person who:

  • Appears to have severe and persistent mental illness;
  • Has complex needs that require substantial services and support from multiple agencies (this is the main inclusion criteria)
  • Doesn’t have existing coordination arrangements or requires additional support to meet their needs;
  • Has indicated willingness to participate in the PIR program.

Where appropriate services are not yet in place, PIR Support Facilitators will work to connect people to additional services and community based options to support them in their recovery.

How does PIR work?

Once eligibility screening is complete, the person is allocated a PIR Support Facilitator who will conduct a needs assessment and engage with existing service supports and the family, where appropriate, to ascertain a full picture of need. 

A shared action plan will be developed identifying the person’s support needs and recovery goals that will form the basis of all PIR involvement. 

The role of PIR Support Facilitator is then to support, coordinate and collaborate with all involved, including the participant, their family, GP and any other support services engaged, forming the consumer’s care team.  

PIR will work with the care team and the person to ensure required service arrangements are in place and working effectively. Where appropriate, flexible funding is available to support a consumer’s recovery.

The focus of the transition phase of the program is to support the NDIS rollout. PIR organisations will ensure service continuity for existing clients and:

  • Assist PIR clients to test their eligibility for NDIS supports
  • Assist eligible clients to access NDIS supports; and
  • Provide PIR services to NDIS participants during the transition phase.

When someone participating in PIR has stable arrangements and is accessing the required services and supports to meet their needs, they will be ‘exited’ from the program. 

Due to the complex needs of the target group, it is expected that some people could be in the program for up to approximately two years. 

It is expected that people may benefit from the option of re-entering the program, due to their episodic and long-term complex needs.

As PIR will be transitioning eligible consumers into the NDIS, it is expected that consumers who have an NDIS package will remain in PIR to access co-ordination of supports.

For information on the national capacity building transition from PIR to NDIS, please visit

Partners in Recovery - Inner east

PIR Inner East covers the council areas of Boroondara, Manningham, Monash and Whitehorse

Contact and Referrals: 1800 731 222
Intake provider: Wellways, Neami National
Support providers: Neami National, Wellways

Give us a call to learn more about how Inner East Partners in Recovery can help.

Partners in Recovery - Outer east

PIR Outer East covers the council areas of Knox, Maroondah and Yarra Ranges
Contact and referrals: (03) 9800 1071
Secure fax: (03) 8677 9510
Intake provider: Eastern Melbourne PHN
Support providers: Neami National, Mind Australia

Please download our referral form or provide your eligibility and consent information in another format. We accept referrals in any written form that includes the above information. Please fax to Eastern Melbourne PHN. Please download the PDF referral forms to your desktop first to save information into the form. 

Partners in Recovery - Northern

PIR Northern covers the council areas of Banyule, Nillumbik, Whittlesea, Hume and Darebin
Contact and Referrals: 1300 747 247 or
Intake provider: Mind Australia
Support providers: Neami National, Mind Australia, VAHS

The Victorian Aboriginal Health Service (VAHS) offers Aboriginal and Torres Strait Islander focussed PIR Support Facilitation across all three of the EMPHN PIR areas.

Partners in Recovery is a free program for people living in the areas of Banyule, Darebin, Hume Nillumbik and Whittlesea. If you, or someone you know could benefit from PIR, please call Referral and Access Team to discuss eligibility. 

NDIS links and resources