Valewood Clinic - Administrative positions

Multiple casual positions (up to 4 days per week) – opportunity for permanency later on


Vacancy Details

Multiple casual positions (up to 4 days per week) – opportunity for permanency later on

On-site parking – Mulgrave & North Dandenong locations

Expanding progressive multi-site GP practice
Do you pride yourself on your attention to detail skills? Only coming second to your patient care skills? Then we want to hear from you.
Our practice Be part of a multi-site practice. One site is bulk billed the other privately billed. We are an expanding progressive practice, with a large team (multi-skilled) and extremely amiable Directors and management.

Our practice recognises that this position is one of the most important roles in our team. You will be our true “Director of First Impressions”, wowing patients with your sincere and empathetic care, but at the same time ticking all the boxes to ensure we are compliant. Reporting directly to the Administration Manager, you will be the first point of contact between patients and the practice. The role requires the following duties:

Handling all phone communication in a professional and empathetic manner
Scheduling and managing appointments
Respond to patients and visitor enquiries
Manage Front office/reception area and facilitate smooth patient flow by communicating with patients and clinical staff, being aware of delays
Understanding and ensuring important private information is kept confidential
Manage accounts and process billings & receipting
Scanning, filing and faxing confidential documents
Managing medical records and keeping information updated
General administration duties including ad-hoc duties as required by management

Required skill set:
Professional phone etiquette and high level of customer service (wow us with your professional manner)
Excellent verbal and communication skills – with a can-do attitude
Strong computer skills especially proficiency in Medical Director/Pracsoft and MS Office software
Proven experience of working in a well functioning team
Previous experience working as a Medical Receptionist in a GP practice and basic medical terminology
Be able to work under pressure – being unflappable at busy times
High attention to detail
Able to manage time and prioritise workload
Problem solving mindset
Maintain confidentiality
Quick and efficient in learning new processes & procedures
Strong organisational and follow up skills

The role is diverse and rewarding, being able to help assist patients with their health needs and Doctors with their administrative requirements. If you would like to work in a rewarding, busy and supportive environment then we would like to hear from you