POLAR data tool

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POLAR stands for Population Level Analysis & Reporting (POLAR) system. POLAR is a business intelligence tool that uses extracted data from your clinical and billing software program and can be used by practice staff and GPs. Practices can use POLAR for quality improvement, support business development and help provide better patient centered care.

More information about POLAR can be found here.


There is no cost to practices within the EMPHN catchment. An agreement to provide de-identified practice data to the PHN is required for the use of the tool. EMPHN is then able to identify system gaps and work towards developing better services for the community. POLAR is now web based and the installation is very quick and can be managed via Teamviewer into the practice at a time that suits.


  • Assists practices to meet their PIP QI requirements
  • Identifying patients that are eligible for Health Assessments, Care Plans, Team Care Arrangements and Reviews and Mental Health Treatment Plans
  • Assists with recalling patients for immunisations, screening tests and other preventative health items
  • Assists practices with business planning
  • Increase data quality and recording to assist with accreditation
  • Improve patient outcomes

POLAR demonstration video

Software compatibility

POLAR is Compatible with the following Software:

Medical Director
Best Practice
MedtechIn development
GenieIn development
HelixIn development

Practices that have mismatched billing and clinical software may not get full functionality

Request POLAR

Want POLAR installed in your general practice? What's next?

Complete the below documents and email to digitalhealth@emphn.org.au

Privacy and security


Below are links to webinar videos covering specific POLAR topics as well as user Q&A:


Hospitalisation Risk POLAR Report is now available. Watch this webinar to find out how to use this report or contact your Digital Health Team at digitalhealth@emphn.org.au for an overview.

POLAR Q&A Webinars are held by Outcome Health monthly. Registration is available via the front page of POLAR when you first login. There is also a link to the previous months webinar available if you have missed viewing.

Practices also have resources available through the POLAR program under Help:

POLAR Walkthroughs


Increasing your practice income Business Modelling resources

Accounts and passwords

POLAR enables you to allow or restrict access to specific reports. For example, as an administrator you may prefer all staff to have access to the Summary report but restrict access to the Summary Business report to yourself and the business owner.

You nominate a POLAR administrator when you sign up.

The processes for setting up accounts, managing access, and resetting passwords are covered in the resources below. We recommend you start by viewing the set up guide video.

Contact us if you need help with these processes or alternatively you may search for the solution on the POLAR Confluence found  here (use your POLAR login).


Resources for practices

Resources for patients

POLAR Mapping

POLAR Mapping information is available in the POLAR program. Go to HELP then Data Mapping for this page:

EMPHN Practice Data Quality Report

A hard copy of your Practice report is available upon request that demonstrates practice performance against benchmarks.

The Practice Data Quality Report can lead to better patient outcomes and identify areas of improvement in your practice.

See our flyer for more information.

To request your practice report please contact: digitalhealth@emphn.org.au

Practice Incentives Program Quality Improvement (PIP QI)

The PIP QI Incentive started on 1 August 2019.

If you do not currently have a preferred data extraction tool required to meet the data sharing PIP QI component, EMPHN can provide you with our existing data extraction tool (POLAR).

Visit our webpage for more information.


For support contact EMPHN's digital health team on 03 9046 354 or digitalhealth@emphn.org.au.

Frequently asked questions

FAQs can be found here