Since 14 September 2020, 15 HeadtoHelp mental health hubs have been scaling-up around Victoria to support Victorians’ mental health and wellbeing.

When a person calls HeadtoHelp on 1800 595 212, an experienced mental health professional will listen and work with them to find the best ways to get the help they need.


For consumers seeking help

HeadtoHelp is for anyone of any age experiencing emotional distress, mental ill-health and/or addiction along with their families and carers.

Even if you already have a mental health treatment plan or other supports, or if this is the first time you have asked for support, HeadtoHelp is here for you.

Call HeadtoHelp 1800 595 212 Monday to Friday, 8.30am-5pm or visit the website.

View the HeadtoHelp flyer.

What type of support does the HeadtoHelp service provide?

Each hub has a multidisciplinary team from a variety of professional backgrounds including GPs, psychologists, mental health workers such as mental health nurses, social workers and alcohol and drug workers, who can support people onsite at a hub, through telehealth or referral to other services. Depending on a person’s needs, they may:

  • be connected with suitable existing services
  • receive care at the hubs, either onsite or through telehealth, as well as other existing services
  • be connected to specialist or acute mental health services, including into emergency care or into an area of mental health triage.


Information for GPs

HeadtoHelp is an additional service option to help you manage the number of patients who are experiencing mental health issues at this time. The 1800 595 212 intake service helps you and your patients navigate to the appropriate level of mental health and wellbeing support, depending on a person’s needs and goals.

Even if GPs have great networks and well used referral pathways, HeadtoHelp provides an additional referral pathway, as outlined below, during COVID-19, to find the most suitable mental health support for your patients, or if you are perhaps not sure what mental health service will suit a patient best.


GPs and other mental health providers can refer someone in their care. HeadtoHelp provides care navigation, access to a multidisciplinary mental health team at the hubs and a team-care approach, to complement and supplement GP care.

  • Frequently Asked Questions for GPs: Click to view
  • Take a closer look at the provider pathway diagram above.
  • Download A4 or A3 posters for your practice.
  • Visit the HeadtoHelp Facebook or Instagram page.
  • Download posters in Arabic, Chinese Simplified, Greek, Italian, Punjabi or Vietnamese.
  • Download banners in Vietnamese, Chinese Traditional, Chinese Simplified or Arabic

There are 15 HeadtoHelp hubs throughout Victoria. In EMPHN’s community there are three hubs and three spokes so people who are eligible for receiving services at a hub can choose face-to-face, rather than telehealth, at a location near them.

The hubs are COVIDSafe so call 1800 595 212 to talk to a team member first.

EMPHN LocationsAddressService Providers
Hawthorn (HUB)
Access Health and Community, 378 Burwood Road, Hawthorn Access Health and Community in partnership with Carrington Health and Link Health and Community (HUB & SPOKE)
Box Hill (SPOKE)Carrington Health, 43 Carrington Rd, Box Hill

West Heildelbeg (HUB)Banyule Community Health, 21 Alamein Road, West Heidelberg Banyule Community Health in partnership with Health Ability and Nexus Primary Health
Wallan (SPOKE)Nexus GP Super Clinic, 7-11 High St, Wallan
Yarra Junction (HUB) Currently Telehealth OnlyCarrington Health, Dorset Square, Boronia Access Health and Community in partnership with Inspiro, Oonah and Carrington Health
Boronia (SPOKE)Carrington Health, Dorset Square, Boronia


Click to share our HeadtoHelp videos with your patients, friends and family:




HeadtoHelp is not a crisis service. If you need immediate help or are at risk of harm to yourself or others call 000.

Urgent support:

  • LifeLine 13 11 14
  • MensLine 1300 789 978
  • Beyond Blue Coronavirus Mental Wellbeing Support Service 1800 512 348
  • SuicideLine 1300 651 251

HeadtoHelp is a collaborative initiative of Victoria’s Primary Health Networks and funded by the Australian Government.